One of the online business trends these days is to use a website chat solution for effective user support. Webmasters running a WordPress website can use WordPress chat plugins to add a chat system in minutes.
Just a few years ago, customers were used to long response times when communicating with support departments. Hanging in a telephone queue easily feels like an eternity and in most cases, customers do not have patience any more for waiting a few days for an e-mail response. The common approach for customer care have shifted recently as most people are online and easily accessible several hours a day – and they expect the companies to be as well.
So what is the right strategy today, if the number of requests goes up or if you simple need to improve your support time? Typically, in order to bring down the waiting time in the support queue you will need to either employ more people or find a way to cut down on the time they spend on each request.
More and more support teams have started integrating live chat functions on their eCommerce WordPress websites, as this meets the need of streamlining their sales- and service support – check this article if you plan to give your ecommerce website a facelift. Where you need, one employee to handle one request on the phone, you can have one employee handling several requests online simultaneously if you have integrated a chat plugin setup with your WordPress website.
This function will not only help you speed up your response time, it will also help your brand, your business, to be the place with rapid customer responses. In addition, it will give you an advantage if your competitors are still using “classic contact forms”, phone and e-mail support.
I have found some great examples on live chat plugins that you can use on your website to get a head start on strengthening your customer service even more. Enjoy!
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Disclosure: Please note that some of the links below are affiliate links and I will earn a commission if you purchase through those links (at no extra cost to you). I recommend that you do your own independent research before purchasing any product or service. This article is not a guideline, a recommendation or endorsement of specific products.
Chat with your customers on your site for sales and support easily, and beautifully.
Quick Chat – MORE INFO
Self hosted WordPress chat plugin supporting private chat, chat rooms, avatars, user list, words filtering, smilies, caching plugins and more.
This WordPress plugin packs all of the features available in version 1.0.2 of the PHP script. It is the only live support plugin that texts your phone when you are needed. Quack Chat integrates easily into your website and provides a mobile-friendly way to interface with your customers. Quack Chat is web based and can be used from almost any computer or mobile device. With the option to receive an email or text when you’re needed, you are notified immediately when a customer on your website is ready to chat. Set it to send a text your mobile phone and get alerts wherever you go.
AV Chat – MORE INFO
The AVChat Video Chat Plugin for WordPress is designed to increase members engagement and web site revenues with a stunning video chat solution.
Chat – MORE INFO
This plugin allows your registered users to chat with each other. Online users are detected and shown in different color, making people to know who is online. This plugin do not require any third party plugins or configurations, hence can be run on any common php & mysql server.
FlexyTalk Live Chat – MORE INFO
Impress your website visitors and convert them into loyal customers.FlexyTalk integrates with your current IM app and mobile phone. No software downloads nor complicated chat dashboards.
HTML 5 Online Chat Room Widget – MORE INFO
A hosted professional stylish chat plugin to connect you with your website,blog or real-time event visitors.
iFlyChat (also known as DrupalChat) allows visitors of your WordPress site to chat with each other privately or together in chat rooms. This plugin enables sites to provide online support for their products/services, and thereby increases user engagement. It is also useful for social networking sites, forums, blogs, etc. It logs the user conversations so that they can be later viewed in message inbox.
Comm100 Live Chat – MORE INFO
Comm100 Live Chat is the enterprise-grade live chat software for website. Comm100 Live Chat enables you to have a 360 degree view of your website visitors and provide them with live support. You can have live chat monitoring code and the live chat button on your WordPress site pages with just a few simple steps.
Rhino is a WordPress plugin that adds live chat into your website. You can have unlimited number of operators, unlimited clients, departments and standard responses. You can also save any conversation and send it via email.
Clickdesk Live Support – Live Chat Plugin – MORE INFO
ClickDesk provides a magic bundle of lightning-fast wordpress live chat, voice chat, lite help desk and social toolbar.
GoChat – add Chat, IM and VideoChat to your blog to instantly build a social community among your blog-visitors.
WP Symposium – MORE INFO
WP Symposium turns a WordPress website into a Social Network. It is a WordPress plugin that provides a forum, activity (similar to Facebook wall), member directory, private mail, notification panel, chat windows, profile page, social widgets, activity alerts, RSS activity feeds, Groups, Events, Gallery, Facebook Connect and Mobile support. You simply choose which you want to activate. Certain features are optional to members to protect their privacy.
BuddyPress Group Tinychat – MORE INFO
Chat room for BuddyPress group.
Chatme.im Mini Messenger- MORE INFO
BumpIn – MORE INFO
With this plugin you can install the BumpIn chat widget for your wordpress blog.